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General

These terms and conditions ("Terms") do not affect Your statutory rights. To order goods through this Website You must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms. From time to time the discounts advertised by Boostworks Hub may be replaced and may lead to a discount being temporarily unavailable. Any transfer, copying or misuse of the assigned discount code is not permitted in any way and may lead to its withdrawal.

Your personal information

We take Your privacy very seriously and comply to all current legislation in regard on what data we collect, how we use it and Your rights. To understand this more fully please refer to Our Privacy Policy by clicking here.

Formation of Contract

For the avoidance of doubt, when purchasing from PVL, we will consider a contract to have been made upon receipt of an order from You once we have established the availability of the goods and the price. If there is any discrepancy from the information shown on the Boostworks Hub website You will be informed.

If there is no discrepancy and payment has been taken the contract will be formed. You will be informed by e-mail that payment has been taken. Some products and services available using the Services, have conditions that apply in addition to these conditions: When purchasing from our Retailer partners additional conditions will be displayed within the appropriate Retailer's web page and You should read those carefully before You agree to use the product/service in question. If there are any inconsistencies between these Terms and the Retailer's product/service conditions, the Retailer's product/service conditions will prevail in relation to the products and services provided by the Retailer. You may be required to register with the Retailer to enable You to access the Retailer's website and to obtain the manufacturers warranties.

Description of Goods

Some of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. You should examine the specifications carefully to satisfy Yourself that You are purchasing what You require.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, PVL cannot guarantee the reliability or the accuracy of the information contained within its pages. Should an inaccuracy be discovered prior to contracting You will be informed and You may decide whether to cancel or confirm the order. We may monitor or record calls between You and PVL's Helpdesk to confirm that Your instructions have been carried out correctly and to help improve the quality of service. If You decide to buy any of these products or services, You do so at Your own risk and as a result of Your own choice. We are not a party to any dealings You have with third parties - these are Your direct responsibility.

Payment and Price

The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered You will be informed prior to contracting so that You either cancel or confirm the order. All prices on our website are inclusive of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.

Limitation of Liability

The Website, the Services and the subject matter contained on the Website pages ("Content") are provided on an "as is" basis.

We cannot guarantee and make no representation or warranty that the Website, the Services, community and the Content will meet Your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, that the Website, including without limitation any downloads from it, or the server that makes it available, are free of viruses or bugs and will not cause interruptions to Your computer systems or that the Content will be accurate, complete or reliable. The use of the same is at Your own risk. If You become aware of any inaccuracies or errors in the Content, please notify Us by contacting content@peoplevalue.co.uk.

You should verify any Content obtained from this Website before acting upon it. All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to the Website, the Services and the Content or sites accessed through this Website are excluded to the extent permitted by law

Notwithstanding any other provisions of these Terms, We do not exclude or limit Our liability for death or personal injury caused by Our negligence or for fraud or in respect of any other liability which cannot be excluded or restricted by law.

Except in relation to liability for death, personal injury, fraud or fraudulent misrepresentation Our total liability to You arising out of or in connection with these Terms and Your use of or inability to use the Website, the Services or the Content (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed one thousand pounds (£1,000).

To the extent permitted by law, and subject to liability for death, personal injury, fraud or fraudulent misrepresentation We do not accept responsibility or liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of Your use of or inability to use the Website, the Services or the Content for: (i) any loss of profit; or (ii) loss of data; or (iii) loss of goodwill; or (iv) loss of business opportunities ; or (v) loss of anticipated savings or benefits ; or (vi) business interruption ; (vii) or for any type of indirect, special or consequential loss, even if that loss or damage was reasonably foreseeable or We were aware of the possibility of that loss or damage arising.

We may provide links to other websites or resources operated by other organisations, including but not limited to the Services and Content ("Third Party Website"). Using a link means that You will leave Our Website and link to another Third Party's Website. These links are provided solely as a convenience to You and not as an endorsement by Us of the content on such Third Party Websites. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software or service found at any Third Party Website. The products and services offered on such websites, if any, will be subject to the terms and conditions referred to on such Third Party Websites.

You acknowledge that We will not be party to any transaction, contract or any other arrangement with a Third Party Website that You may enter into through or as a result of use of the Website or the Services and that We shall have no liability to You in respect of any such transaction, whether arising in contract, tort, under statute or otherwise. You undertake that You will not involve Us in any dispute between Yourselves and such third party.

Except for deliberate, fraudulent or negligent acts or omissions including any act resulting in death, personal injury, fraud or fraudulent misrepresentation, PVL specifically excludes all and any losses, liabilities, claims, damages, expenses or costs over and above Your Cashback Balance value arising in connection with Your use of or inability to use the Website. Any unauthorised access to or alterations of information provided on the Website; Your use of any third party websites (including without limitation those that may be connected by hyperlink to this site); any arrangements entered into with any third party in connection with any information provided by or in connection with the Website; the inaccuracy or incompleteness of any information supplied through the Website.

Reloadable Gift Cards

You may order Reloadable Gift Cards via our Website. Once You receive the cards You will need to activate each one by registering them online at our Website and in some instance you will also need to register with the retail partner whose card you have ordered which will be indicated on the letter or email we send You. If you are loading money to a Reloadable Gift Card and the order has been processed by our retail partners, order cancellation or refunds are not possible. On loading funds on to a Reloadable Gift Card you will obtain the Cashback to be allocated to Your online cashback account.

eCodes

Some offers are available through the Website which are delivered in digital or electronic format “Digital Codes”. If You order a Digital Code this will be delivered to You by email to the email address You have registered on the Website. Digital Codes (except Cinema tickets) will also be placed in your message centre in the Website where they can be retrieved at any time.

Online Purchasing through Boostworks Hub

You can order products on line direct with PVL or Retailers linked through Our Website. You will be offered either Cashback, a discount or a special price offered on the Retailer website. If You choose to purchase through a Retailer which is offering Cashback You will be able to see the transaction through Your online cashback statement on Our Website as set out in the process below in the Cashback section.

Cashback

Where orders are placed with PVL for i) vouchers or ii) loading of funds on to a Reloadable Gift Card then the advertised percentage discount value will be placed immediately in to Your online Cashback account once Your payment has been authorised.

Where orders are placed with third party Retailers offering Cashback the service tracks Your payment and relies on third party systems used by the Retailer over which We have no control and the Cashback value should appear on Your on line statement within 72 hours but can take up to 16 weeks to be allocated back to You. PVL accepts no liability for failure in the tracking process on third party systems. Cashback may be affected by certain settings or software products installed on a computer which prevent the Retailer from tracking Your actions or the Retailer refusing to pay Cashback. If a technical failure on the part of the Retailer, or an incompatibility with the settings on a computer, prevents the Retailer from tracking the qualifying action or for some other reason we do not receive the Cashback then We reserve the right not to allocate Cashback.

We provide features on the Website for You to check that Your Cashback will be correctly tracked and it is Your responsibility to ensure that You have checked Your Cashback statement regularly.

If You report to PVL within 45 days of a qualifying action taking place that the action has not been reported by the Retailer then PVL will contact the Retailer on Your behalf in order to try and recover the funds. In no circumstances should You contact the Retailer directly to try and obtain missing Cashback payments. PVL may choose to make a goodwill payment in some circumstances but this is absolutely at PVL's sole discretion.

All Cashback payments are subject to PVL receiving payment from the Retailer. Cashback in Your account has a nominal cash value of £0.00001 for every £1.00 of Cashback. Once PVL or its subcontractors authorise a withdrawal request, Cashback will be converted into GBP at the higher rate of £0.01 of Cashback = £0.01. A withdrawal will only be authorised once payment has been received by PVL from the Retailer. Transactions where payment has been received can be clearly viewed as "Cleared" or “Paid” on "My Cashback" menu option.

Unless expressly stated, Cashback payments are only available on purchases completed online. No Cashback will be paid on phone or post orders. Orders placed online that are later completed or revised by phone are also not eligible for Cashback. In these circumstances You are advised to cancel the order and place a new order online.

If You return an item, or cancel a subscription before Your obligations with the Retailer are complete then no Cashback will be awarded and Cashback already credited to Your account will be removed. If You receive a Cashback payment that You are not eligible to receive, You must inform Us by contacting the Helpdesk at the earliest opportunity so that the transaction can be removed and allocated to the true recipient.

Cashback is only available from Retailers’ websites that are visited directly via a hypertext link from the Website Services. If You follow a hypertext link to one Retailer, then from that Retailer follow a hypertext link to another Retailer listed on our Cashback supplier site, without visiting the second Retailer directly from that Website, Cashback will not be tracked or awarded.

Cashback amounts are published for guidance purposes only. We reserve the right to change or withdraw Cashback rates at any time and without notice. Amendments will be posted to the Website as soon as practically possible. Current rates are displayed on the Website and are available by contacting the Helpdesk. It is Your responsibility to check current rates before making a purchase. We reserve the right to cancel or amend any Cashback that at Our sole discretion is deemed by us to have been awarded in error.

PVL will not be liable for incorrect published cashback percentages nor will We be liable for any payment to You resulting from an incorrect published cashback percentage.

In the event of a technical, administrative or other error the Cashback balance of Your account exceeds the correct value then You must inform Us at the earliest opportunity. The status codes of Cashback payments in Your account are for guidance only and represent PVL's then current understanding of the status of the payment.

You are not permitted to request a withdrawal of funds gained from Cashback payments that You know You are not eligible to receive. Knowingly withdrawing ineligible funds constitutes fraud. PVL reserves the right to take legal and/or other remedies to recover these payments. Cashback can only be withdrawn or transferred if the balance exceeds the equivalent Cashback value of £5.00.

If your account remains “Inactive” meaning you have not accessed your account using your credentials or been passed through from another service (single sign on) for a period of two years your account will be closed and any Cashback in your account will be removed.

Vouchers and Preloaded Gift Cards

Vouchers ("Vouchers") means retail paper gift vouchers and preloaded gift cards purchased on the Website . For Vouchers You will be asked at checkout if You wish to cover the loss of the vouchers in the post by using special (insured) delivery, if You do not take this option and Your Vouchers are lost in the post You will not get a refund or be reissued with replacement vouchers.

You may return a complete order for Vouchers up to 14 days after You first received it. It is Your responsibility to pay the postage on all returns except where Vouchers have been sent in error. We do not accept responsibility for returns lost in the post. We strongly recommend all returns are be sent by registered mail. Before returning Your Vouchers please contact Our Helpdesk to get a returns authorisation number. Returns cannot be accepted unless they have been previously approved.

Voucher refunds will be credited on receipt of the returned Vouchers using the same payment method that was used to purchase the Vouchers.

After a period of 14 days We do not offer a returns service for Vouchers that are no longer required so please ensure that You only order the amount and type of Vouchers that You need.

Outside of the 14 day period after receiving Your Vouchers, We are unable to accept returns or issue refunds for any reason including where a retailer has stopped accepting a particular Vouchers or ceased trading since the purchase was made. You should only order Vouchers that You intend to spend soon after receiving them.

If You do not receive Your Vouchers, please ensure You contact the Helpdesk within 21 days of Your order so that We can investigate any lost or misplaced Vouchers. We cannot guarantee a re-issue or refund Your Vouchers outside of this 21 day period.

Vouchers availability and postage rates are subject to change at any time and without notice. The Helpdesk will provide current information on Vouchers and available rates. All orders are subject to fraud prevention and security checks. We take all reasonable care to ensure there are no errors, we reserve the right to refuse an order where an error has occurred or for any other reason.

PVL endeavour to ensure the correct despatch of Vouchers. PVL cannot accept responsibility for any loss, liability, claim, damage, expense or cost whether as a consequence of negligence or otherwise arising in connection with an order placed with the Vouchers provider.

In the event of a failure to deliver Vouchers in time for You to make the intended use of them or to benefit from a planned purchase, Our liability is limited to providing a refund in full for the Vouchers if they are returned to us in accordance with these Terms.

The issuer of the Vouchers will account for tax under the face value voucher provisions in Schedule 10A VAT Act 1994.

Local Discounts

Your service may include a Local Discount Card. This card can be used to provide a discount or value added offer when used at participating merchants across the UK. The service provides a feature which allows You to see what merchants in Your local physical location will accept the Local Discount Card and the offers available. Whilst PVL make every effort to ensure the Local Discount offers remain available, from time to time offers may change and merchants withdraw from the Local Discount service. In the event of non-acceptance of the Local Discount Card at the merchant please call customer services detailing the name of the merchant, the offer advertised and the time of the transaction. PVL will investigate and provide a response to You within 3 working days.

Paperless Direct Debit (Reloadable Gift Cards)

The service provides You the opportunity to set up regular payments to ensure that Your Reloadable Gift Cards are loaded so that you can make benefit of the savings offered at the Retailers that You use regularly through setting up a regular Direct Debit Instruction. You can set up the paperless Direct Debit through Boostworks Hub, by completing the forms on the system. You can alter the amount and choice of Reloadable Gift Cards that You load. There are certain situations where you may be required to send in a paper copy, where the account is in joint names or you are not the account holder. You are at liberty to cancel the Direct Debit by notification to Your bank or building society, If You provide any information about another person, You should ensure that You have their consent to do so. This Direct Debit Instruction complies with the Direct Debit rules and guidelines published by BACS version 3.6 dated June 2012 and will be updated to ensure it complies to any changes in those regulations including the Direct Debit Guarantee for each account holder.

Fuel Card

Through Boostworks Hub You will be offered the option to purchase a Fuel Card for a fixed fee, "Card Issuing Fee". On receipt of Your application, You will be sent a Fuel Card which can be used to purchase fuel at participating fuel stations across the UK under the terms which will be sent to You with the Fuel Card. You will receive a PIN number for your card via email and an SMS message. You will be asked to provide Your bank details when ordering the card to enable PVL to set up a paperless Direct Debit from Your bank account to collect the charges incurred by You for the fuel purchased. The charges relating to the service includes the Card Issuing Fee and transactional cost incurred by PVL. Boostworks Hub offers a geo-location map, which provides You detailed information on which fuel station will accept the Fuel Card. Each week You will be emailed a "Fixed Fee" for either Petrol or Diesel or both dependent upon the card ordered which will be the price at which You will be able to purchase Fuel for the next 7-day period using the Fuel Card. The charges relating to fuel purchased will be calculated based on the number of litres of fuel You purchased at the weekly Fixed Fee and not the advertised pump price at the location where the fuel was purchased. The charges that You have incurred will be collected by Direct Debit weekly for the previous week's fuel purchased and the process repeats every 7 days.

If You have misplaced Your Fuel Card or it has been lost or stolen, You must inform customer services by calling 0333 358 7007 or emailing csdept@peoplevalue.co.uk immediately. Your Fuel Card will be cancelled and will not be usable. PVL will not accept any responsibility for Charges incurred on Your Fuel Card to the date and time that PVL has confirmed that the Fuel Card is suspended, subject to any accrued Fuel purchased that is not recorded at the time of suspension.

If PVL are unable to collect payment from the Direct Debit for fuel that You have purchased using the Fuel Card, there will be one further attempt to collect payment via Direct Debit. If PVL are unsuccessful a second time or further Direct Debits fail on your account, Your Fuel Card will be immediately cancelled. Credit Control will then contact You to take an alternative form of payment. Once a card has been cancelled, it cannot be reinstated, and You will need order a new Fuel Card. PVL reserve the right to suspend any Fuel Card as a result of a missed payment indefinitely. If agreed with Your employer and You, You are unable to pay for Your fuel by means of a Direct Debit or an alternative payment method, then PVL will instruct Your employer to make a deduction from Your salary to the value of the outstanding payment or PVL will pass it to an external debt collection agency.

Member Accounts

PVL reserves the right to close Your account if You are deemed, at Our sole discretion, to be attempting to defraud, deception or any misuse of the Services or in any other unacceptable manner. Your account will also be closed if You leave Your employer or association or affinity sponsoring the scheme or You are in breach of these terms and conditions. Once the closure process is complete, You will no longer be able to claim Cashback or the other benefits associated with the Services and any cashback balance would be forfeited.

You will have no less than 30 days from the date that Your entitlement ceased in order to claim Your Cashback. Access to Your account may be restricted within the 30 days, in which case You will need to contact Us using the Helpdesk in order to ask for payment.

Typographical Errors

PVL will try to ensure that the information that it provides on the Website is accurate and up-to-date. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, prior to contracting. The information provided on the Website from Retailers are the views expressed direct from those Retailers and not the views of PVL and PVL does not necessarily endorse those views. You are responsible for evaluating all available information and for any decisions that You make as a result. To the extent permissible by law PVL excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and PVL takes no responsibility for such material.

Commercial Use

PVL provides You with the information and Services on the Website for Your own use. You are not entitled to use or distribute the information on the Website site for any purpose other than for Your own personal use in transacting with Retailers. Use of any content of the Website for any other purpose, including any commercial purpose whatsoever, is contrary to these Terms and expressly forbidden. You must not display the contents of the Website in a frame surrounded by other media or adverts that PVL has not originated or approved.

Changes

PVL may modify the Services from time to time for any reason and without notice including the right to terminate all or part of the Services with or without notice without incurring any liability to You. We reserve the right to modify these Terms from time to time without notice by posting the amended terms and conditions on the Website. You agree to check these Terms several times each year so that You will be aware of any changes and Your continued use of the Website will mean that You agree to the changes made.

Payment Methods

We accept major credit and debit cards including Visa, MasterCard and Switch for product supplied by PVL. We do not accept American Express. We only accept consumer credit and debit cards which are registered in the UK. On the order You must provide us with Your exact billing address and telephone number - the address and phone number Your credit card bank has on file for You. Incorrect information will cause a delay in processing Your order. Your order will only be processed once authorisation of Your credit/debit card payment has been properly received.

Availability of Goods

All products and Services supplied by PVL are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge You for these and we will refund any money already paid for them. If an item is out of stock, You will contacted and asked if You would to like cancel the order or accept the estimated delivery date.

Delivery Charges

For PVL supplied products only all prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses.

Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. Boostworks Hub will provide a quotation of delivery charges for these locations upon request.

Delivery Times

Whilst we make every endeavour to deliver Your goods (including card loads) in a timely manner please allow for up to 14 working days to receive your order. We will endeavour to deliver goods within 14 working days but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Time Limitation for Notification of Claims - PVL Supplied Products Only

Damage in transit: If goods arrive in a damaged condition You must make a note on the carrier's delivery consignment note and it will be Your responsibility to inform us within 14 working days from delivery.

Shortages: It is Your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be Your responsibility to notify us within 14 working days from delivery.

Incorrect Goods: It is Your responsibility to notify us of any incorrect goods supplied within 14 working days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit.

Faulty Goods: If goods are delivered and are found to be faulty please contact PVL customer services on 0333 358 7007. If goods which You return as faulty are found to be in full working order, these will be returned to You and an administration fee of 15% of the price of the goods along with the cost of carriage back to You will be charged to You.

Product Guarantees

All products supplied directly by PVL are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels is not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT/DEBIT CARD ACCOUNT IF THE ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. This does not affect any statutory rights that You may have.

Intellectual Property Rights

The names, images and logos identifying PVL, its subcontractors or Retailers and their products and Services are subject to commercial business rights called copyright, design rights, patents and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways in order to protect their ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any trademark, patent, design right or copyright of PVL, its subcontractors or Retailers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to PVL.

Information Security

PVL employ up to date electronic and physical security to try to ensure that Your data is kept secure in accordance with the current data protection legislation. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses we are not in a position to confirm that this Website and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast changing nature of such threats. We therefore recommend that You carry out Your own virus checks, particularly before opening any link or using the site.

We have no access to credit or other financial details that You give to third party Retailers when making purchases. You should satisfy Yourself of a Retailer's security and authenticity before entering Your credit card or other financial details or passwords into any website, whether or not accessed via the Services. If You are ever unsure of a website's authenticity or security provision, You should not continue with Your transaction.

Applicable Law and Entire Agreement

This Website is controlled, operated and administered by PVL from its offices within the United Kingdom. PVL makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. Your use of the Services and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use. These Terms constitute the entire agreement between You and PVL relating to the subject matters herein.

Other

You will own the goods once we have received Your payment in full. Failure by us to enforce any of these Terms and conditions will not affect our right to enforce the rest of these Terms. These Terms and conditions are subject to change at any time without prior notice to You.

Contact Details

People Value Ltd. registered in England and Wales No 04516741, VAT Reg No 805459719 at Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxon, OX33 1XW.

WWW.PEOPLEVALUE.CO.UK